Welcome to Arcadia Designz.
The fact that you are reading this is a testament to how you refuse to be like everyone else!
We are all unique and we deserve to have unique pieces of art that are tailor made for us individually which are designed with the intention of bringing us joy on a daily basis. It is important to know that purchasing a bespoke item of furniture that it is tailored to your specifications is significantly different to buying from a store that mass produces items and gives you a choice of a few colors to pick from to make you feel "unique".
Before you purchase a bespoke piece of art, please take note of the following guidelines because unlike purchasing a mass produced product, you are now investing in your own unique piece of art.
Welcome to the family!
Return Policy In our Industry, there are some events which might lead to you receiving a product that might have a slight defect or damage, be it as an oversite during the QC process as human error or whilst in transit or delivery. As the company who has sold you the product, we understand the disappointment that this can cause especially after paying for bespoke goods at bespoke pricing. We sincerely apologise if this happens to you. We at Arcadia are here to assure you that our team will be there to assist you in rectifying the issue from start to finish. Due to the nature of our business, we carefully tailor each order to the customers own requests and specifications to create the perfect bespoke piece of art that is fitting to its new home. It is for this reason that we do not accept returns, nor do we offer any form of refunds or credit on deposits, new sales or off the floor items purchased “voetstoots”. Should any issues or concerns about the product arise, our team will work on those concerns as a matter of priority until you as the customer are completely satisfied with the product. At Arcadia Designz, we have the privilege of working with some of the world’s most exotic wood species to turn your vision into reality. Please keep in mind that whilst these beautiful species are spectacular to work with, they too have imperfections and natural variations in colour, grain pattern and density that is completely out of our control. In the instance where we manufacture your product from a foreign wood species, we must remember that there will be slight shrinkage or cracking as it adapts to our local climate. These imperfections and variations should be looked at as tribute towards the unique nature and life of the tree that has now produced your stunning product rather than a flaw in the timber itself. Here are some examples of said imperfections and variations in relation to their respective specie. Please note that these examples are some of the known imperfections but are not limited to: Kiaat: Colour variations include Dark Brown, Light Brown, White, Yellow, Red and orange. Oak: Markings and knots Ash: Colour variation between lighter and darker planks. Grain pattern variation. As stated above, there might be some instances where due to human error in the QC checks, there might be a workmanship or material issue or even damage during transit. Our queries department will work tirelessly on resolving these issues. These are issues that will be covered by the company due to the customer not using the products at the time that the issue is reported. It is important to understand that gradually over time there might be damages that occur to the item due to wear and tear, age and maintenance. We provide any advice that might help towards cleaning, maintenance, care and repair to all our customers whenever they need it. Alternatively, we can assist in certain repair or maintenance work should the client feel overwhelmed to do so themselves. This service will be charged for. If you receive your product and have any queries relating to quality of workmanship or any damages, you will have 7 days from the date of delivery to notify us on that issue in writing via email. We will then investigate where we went wrong and will request to come out and view the item before collecting it for repairs.
HARDWOOD MAINTENACE AND CARE DAILY CARE At Arcadia Designz, our furniture is manufactured in such a way that it can adapt seamlessly to surrounding factors, however there may be some natural cracking or movement in your hardwood product. This is a normal response to hardwood as it adapts to the furniture's environment and climate. This is known as the “Acclimating process.” We treat all our Hardwood items with Rubio Monocoat. This is a single application-based stain and sealant. It is very important to note that this does not provide complete guaranteed protection against stains. The primary use of this product is to ensure that the raw timer is sealed and protected. Should anything spill on the product (Drinks, Food or any other substance) you will need to attend to it promptly. When cleaning your hardwood product, you just need to simply dust the furniture with a dry and slightly damp cloth. In the event of cleaning a spill or mess on the product, simply use a damp cloth and natural soap (no Handy Andy or ammonia-based cleaners.) Wipe in the direction of the wood grain. Avoid using soaps that contain detergents or other chemicals. Finally, dry the surface with a soft cloth to prevent any spotting. We highly recommend using Rubio Monocoat Surface Care as an all-purpose cleaner. This can be purchased in store or from Rubio Monocoats office in Kyalami. To protect the furniture, we always suggest using coasters or placemats to prevent damage from day-to-day wear and tear such as water marks, spillage or heat. Additionally, it is advisable to occasionally move objects such as décor, vases or flowerpots to avoid potential marking caused by excess moisture. You always need to ensure any excess water is immediately wiped dry. REFRESHING THE SURFACE For more thorough care, the original coating may require renewal over time. The time frames varies according to the wear and tear of each household or business. In such cases, we suggest a light sand and either a coat of the original Rubio Monocoat oil colour or just a coat of Rubio Monocoat Maintenance Oil. If there is discoloration, stubborn stains, or a superficial scratch, it is advised to first sand the entire surface. Ensure the surface is clean and dry before applying the Rubio Monocoat. Spread the product evenly, removing any excess to prevent spotting after drying. We are more than happy and willing to talk our customers through these processes or alternatively we do offer a furniture refresh service to maintain or repair your piece as an add-on service. UPHOLSTERY MAINTENACE AND CARE If you have purchased and Fibre-Guard material, it is suggested to take the following approach to cleaning your item. •Remove any remaining stain residue with a flat utensil. •Apply water to the stain and blot using a white paper towel (do not rub in a circular motion). Repeat the process until the stain residue is no longer visible on the paper towel. •Apply more water to the area (for stubborn stains, a normal household bar of soap may be necessary) and gently rub with a microfiber cloth. Use circular movements for best results. Repeat the process until completely removed (when using soap, use intermittently). •Allow the fabric to dry naturally. Do not apply heat.